FAQ
The questions worth asking first.
Straight answers about how Boron works, what it can do today, and what it cannot.
Working with Boron
What does Boron do?
Boron is an AI automation company in Addis Ababa. We build assistants, automation and tools for Ethiopian businesses, in Amharic, Afaan Oromo and English. You can work with us in two ways: we join your team as its AI team, or we deliver a finished product.
What is the difference between an AI team and a finished product?
With an AI team, our engineers work as part of your business: they learn your data and customers and build what saves you the most time. With a finished product, you get a ready tool, like call center AI or a chat with your database, set up on your data and kept running by us.
Do you only do call centers?
No. Call center AI is one of our products. We also build assistants for Telegram and WhatsApp, tools that answer questions from your database, and automation for data entry, reports and follow-ups.
Do I need a technical team?
No. We build, run and maintain it. You tell us what the assistant should say and do, and we handle the rest.
How much does it cost and how long does it take?
It depends on what you need. Talk to us and we will scope a small pilot first, so you can see results before committing to more. We agree scope, length and cost with you before we start.
Can it work on the channels we use today?
Yes. We start with Telegram, phone calls and WhatsApp, and connect to your sheets, database or CRM.
Call center AI
Does it replace our call center software?
No. Boron is an add-on. It works on the recordings your current system already makes, so you keep what you have.
What do I need to send for a pilot?
A few recorded calls in a common format (mp3, m4a, aac, wav or ogg). If you have your rules and policies, even roughly, send those too, and we check the calls against them.
What do I get back for each call?
The transcript in the original script with an English line under each turn, a score from 1 to 5 with the reason, the customer's mood, flags, a summary and topic, and a compliance check against your rules. Across all calls you get a report of what customers call about.
Can you check our own rules?
Yes. You write your rules in plain words, for example “the agent confirms the caller's identity before changing a SIM”. Every call is checked against each rule, with the exact words shown as evidence.
Is live agent assist available?
Not yet. Live agent assist and the AI phone agent are in development. Today we can show them on scripted example calls. The call reviews are what you can use first.
Languages and accuracy
Does it really understand Amharic and Afaan Oromo?
Yes, and quality depends on the task and the audio. We test every assistant on your real messages, in your languages, before it talks to a customer, and we keep improving it.
How accurate is it on Amharic calls?
We do not promise a percentage. Phone audio is noisy, and accuracy changes from call to call. That is why a pilot on your own recordings comes first. We tell you plainly where it is weak.
What happens when the AI doesn't know the answer?
It says so, and hands the conversation to your team with the full history. It is designed not to guess on things that matter.
Data and security
Is my business data safe?
We connect to your data with the minimum access needed, read-only by default, and we agree who can see what before we start.
Where do my recordings go?
Recordings are sent to an AI service to be analysed. We agree with you how they are handled before we start, and we only look at the recordings you send.
Do you hold security certifications?
We do not claim any. If you need a specific certificate or a statement about where data is stored, ask, and we will answer in writing.
Let's talk
What should we build together?
Every project starts with a conversation. Call, message or email us and we will reply with ideas and a plan.