Boron product · Call center AI

Hear every call.
Know what to fix.

Call center AI is one of Boron's finished products. Most call centers listen to a few calls out of hundreds. This listens to all of them, in Amharic, Afaan Oromo and English, and works on top of the call system you already use.

Start with a pilotSee the six tools

Six tools, one pipeline

From a recording to a decision.

Each tool builds on the same transcript, so the score, the report, the rules and the insights always agree with each other.

Demo available

Call QA

Every call transcribed and scored, so your quality team reviews all of them instead of a handful.

  • The transcript in the original script (Ge'ez for Amharic), with an English line under every turn
  • A score from 1 to 5, with the reason in plain words
  • Six checks: greeting, listening, correct information, resolution, tone and closing
  • Customer mood, flags, and a play button that follows the transcript
Demo available

Summaries and topic reports

A short summary of each call, and a written report of what customers call about and what to do next.

  • A summary and a topic for every call: billing, network, cards, delivery and more
  • A report with a headline, findings, recommended actions and calls worth a look
  • Pick any date range. Copy or download the report
Demo available

Compliance monitoring

Write your own rules in plain words. Every call is checked against each one, with the exact words as evidence.

  • Add, edit and remove rules, and switch them on or off
  • Violations ranked by severity, with the moment it happened
  • See which rules fail most, and which agents need help
Demo available

Customer insights

What customers are telling you, and what the company should change, not only how agents did.

  • Customer mood by day and by topic
  • What is rising and what is falling
  • Root causes with real customer quotes, and early warnings
In development

Live agent assist

A quiet co-pilot for the human agent: the next thing to say, and a warning before a policy is broken.

  • Suggested replies taken from your own company information
  • Warns when an agent is about to quote a price or promise something your policy forbids
  • Says “not in the company information” instead of guessing
In development

AI phone agent

An assistant that answers the phone in the caller's language, from your company information, and hands over to a person when it is unsure.

  • Speaks and understands Amharic, Afaan Oromo and English
  • Answers only from what you told it, and says so when it does not know
  • Tested today as a call from the browser. Connecting a real phone line is next

Evidence, not adjectives

What one reviewed call looks like.

An example call between a made-up telecom and its customer. The Amharic is shown as spoken, with the English underneath.

Example call · Amharic · 2:08

SIM swap without identity verification

Demo data

Agent

እሺ ችግር የለም። አዲሱን ሲም ከነቁጥሩ በእጅዎ ይዘዋል?

Okay, no problem. Do you have the new SIM with its number in your hand?

Customer

በቃ? በጣም ፈጣን ነው። ምንም መታወቂያ ምናምን አይጠይቁኝም?

That's it? That's very fast. You don't ask for my ID or anything?

Agent

አይ ምንም አያስፈልግም። ዋናው ነገር መስተካከሉ ነው።

No, nothing is needed. The main thing is that it's fixed.

2/5

The agent was polite and fixed the problem, but skipped the required identity check. A serious security risk.

Compliance: failed

Verifies identity before account changes

“You don’t ask for my ID or anything? No, nothing is needed.”

Topic: SIM and account changesCustomer: neutralGreeting 4/5 · Info 1/5 · Tone 4/5

How it fits

An add-on, not a replacement.

You keep your call system. Boron works on the recordings it already makes.

  1. Step 1

    Start with recordings

    Send us recordings from the system you use today. We return transcripts, scores and a report. Nothing is switched on in your call system.

  2. Step 2

    Connect when you are ready

    Later we connect to where your recordings are kept, so new calls arrive on their own and every call is reviewed.

  3. Step 3

    Add live help

    Live agent assist and the AI phone agent are in development. They come after the reviews, once your rules and company information are in place.

Straight talk

What we are honest about.

Accuracy depends on the audio

Amharic speech recognition is good and still not perfect. Noisy lines make it worse. We test on your own recordings first, and we do not promise a percentage.

A score is a first pass

Every score comes with its reason and the exact words, so your quality team can check it and overrule it. It helps people review more calls. It does not replace them.

Some tools are not finished

The first four are working demos on example calls. Live agent assist and the phone agent are in development, and we label them that way.

Let's talk

What should we build together?

Every project starts with a conversation. Call, message or email us and we will reply with ideas and a plan.

Call or WhatsApp
+251 905 673 966
Telegram
+251 905 673 966
Email
fasilhawultie19@gmail.com
Or send us the details →